Total Quality Management (TQM) or a derivative has become a driving force in many companies today. For a company to remain competitive, quality must remain a priority. The Total Quality Management course will give a brief history of quality management, the how tos and the whys. It begins with a brief history of Deming’s principles of total quality management, discusses the Deming cycle and a similar development cycle derived by Juran, discusses Crosby’s 14 steps to total quality improvement and some new twists applied to TQM in most recent years. A set of questions are presented to assess your business’s quality health by using the Malcolm Baldrige award criteria. Problem solving techniques are discussed and tools, i.e. checklists, flowcharts, Pareto chart, cause and effect diagram, scatter graph, histogram, run chart, control chart and brainstorming, are presented. These tools can be used in the implementation of total quality management in your company. The building of teams is discussed. Sections on team development, team work skills, team atmosphere, team building and preventing team obsolescence are covered. Finally the 10 rules for coaching a winning team are presented.

Who Should Attend

Managers and engineers who wish to implement TQM or improve your problem solving team building and team coaching skills should attend the course.

Benefits of Taking the Course

You’ll learn what Total Quality Management means to business today. You’ll be given the tools needed to analyze problems encountered at the workplace and learn the history of total quality management. A wide variety of philosophies, concepts and techniques for managing, controlling and improving quality will be presented. You will also learn the skills needed for team building and coaching.